Knowing the Value of Local Personal Service
Beth Owen and Sian Davies from NFU Mutual discuss the importance of the personal approach
As our world shifts increasingly online, many things have become easier. But often, online speed means less ability to make things truly personal to you and your lifestyle. And for products such as your home insurance, a ‘one size fits all’ approach can feel less thorough, impersonal and leave a sense of unease on whether your requirements have really been met.
And, if you have a large home with high-value items that require more careful consideration, it’s all the more important that you feel confident and have the opportunity to have a thorough conversation about your needs and expectations.
At NFU Mutual, it’s this commitment to local personal service that sets us apart and has allowed us to look after what matters most to our customers for over 100 years. With over 300 agency offices located in towns and villages throughout the UK, we’re part of the fabric of our communities.
More than ever, we’ve seen the power of communities, and how important local knowledge and simply understanding people can be. There’s just something about dealing with a real person, being able to pick up the phone to someone who knows you and your situation.
We live where you live, and when you speak to our colleagues, you’re talking to someone who genuinely knows and cares for the area. That means we’re uniquely positioned to understand the nuances and features of your property, a level of understanding you’re unlikely to find through an online provider.
We know the value of having real conversations with our customers – it’s how we can be sure we’re providing the cover that’s right for you. And that means that should the worst happen, we’ll be there for you to help put things right.
But this local focus doesn’t mean we can’t handle complex or large properties. On the contrary, our national outlook means we can draw on experience across the country, and our local teams are backed by underwriters, claims handlers and specialist suppliers. And whilst our heritage lies in farming and rural insurance, with over 850,000 customers including home, motor and business insurances, you might be surprised at what we can offer.
To find out more about NFU Mutual and our bespoke home insurance for high-value homes and contents, contact Beth Owen or Sian Davies at NFU Mutual Chester on 01829 771133.
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